Ek9998 Privacy Policy — Your data is completely safe with us

1 Introduction

Welcome to ek9998. This privacy policy explains how we collect, store, and use your personal information. ek9998 is a trusted online gaming platform committed to providing safe and transparent services to millions of players across Bangladesh.

We believe your privacy is a fundamental right. That is why every piece of your data at ek9998 is handled in accordance with the highest security standards. This privacy policy has been prepared in line with international data protection laws and the guidelines of local regulatory authorities.

By using the ek9998 platform, you agree to the terms set out in this privacy policy. If you have any questions, feel free to reach out to our support team at any time.

2 What Information We Collect

Ek9998 only collects information that is necessary to provide its services. We never collect data that serves no purpose.

2.1 Personal identification information

• Full name, date of birth, and gender (collected at registration)
• National ID or passport number (for KYC verification)
• Current address and country of residence
• Email Address & Mobile Number

2.2 Financial information

• BKash, Nagad, or Rocket number (for transactions)
• Deposit & Withdrawal History
• Payment method type and transaction time

2.3 Technical information

• IP Address & Device Type
• Browser information and operating system
• Login times, session duration, and gaming history
• Information Collected via Cookies and Tracking Technologies

3 How Your Data Is Used

Ek9998 uses your information only for its stated purposes. It is never used for any other purpose without your consent.

• Service delivery: For account creation, login, gaming features, and payment processing.
• Identity Verification: For KYC processing to verify age and identity, and to prevent money laundering.
• Customer Support: To resolve your issues and answer your questions.
• Security: To detect unauthorized access, fraud, and suspicious activity.
• Improvement: Using analytics to improve your platform experience.
• Promotions: To inform you about bonuses and offers, with your consent.
• Legal Obligations: To meet regulatory requirements.

4 Who Your Data Is Shared With

Ek9998 shares your personal information only under strictly controlled circumstances and strictly on a need-to-know basis.

4.1 Permitted sharing

• Payment Provider: To process transactions with payment partners such as bKash, Nagad, and Rocket.
• KYC Provider: With approved third parties for identity verification purposes.
• Law Enforcement Agencies: With authorities based on valid legal orders.
• Cloud Service Provider: For secure data storage, with providers who comply with our Privacy Policy.

4.2 What we never do

• Selling your information to marketing or advertising companies.
• Sharing financial information with unrelated third parties.
• Sharing data with social media platforms without your consent.

5 Data Protection Measures

Ek9998 applies industry-leading technical standards to protect your data. Our security infrastructure is on par with that of banks and financial institutions.

• 256-bit SSL/TLS encryption: All data transfers take place over encrypted channels.
• AES-256 Database Encryption: All stored data is kept encrypted at all times.
• Two-Factor Authentication (2FA): An extra layer of protection at login.
• Real-time monitoring: Suspicious activity is detected and blocked immediately.
• Regular Security Audits: Regular penetration testing conducted by independent third parties.
• Firewall & DDoS Protection: Protecting the platform from cyber attacks.

6 Cookie Policy

Ek9998 uses cookies on its website and app to enhance your experience. Cookies are small text files stored on your device.

6.1 Cookie types

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand platform usage — with your consent.
• Marketing cookies: To show you relevant offers — you can opt out at any time.

You can disable non-essential cookies at any time through your browser settings. However, some features may be limited as a result.

7 Your Rights

You have full rights over your personal information at ek9998. Each of those rights is described in detail below.

8 How Long Your Data Is Retained

Ek9998 does not retain your data longer than necessary. Different types of data are subject to different retention periods.

9 Third-Party Services

Ek9998 works with select trusted third-party services to ensure the platform runs smoothly. Every partner is bound by our privacy standards.

• Payment Gateway: bKash, Nagad, and Rocket — only the minimum data required for transaction processing is shared.
• Identity Verification Service: International-standard KYC provider — used solely for the verification process.
• Cloud Infrastructure: ISO 27001 Certified Data Center — Encrypted data storage.
• Analytics Services: Platform usage pattern analysis — without any personally identifiable information.

10 Minor Protection

Ek9998 takes a firm stance on protecting minors. We never knowingly collect personal information from anyone under the age of 18.

• Date of birth is verified at the time of registration.
• KYC documents are requested in cases where suspicious activity is identified.
• Any account identified as belonging to a user under 18 is immediately closed.
• Any data found to belong to a minor is deleted immediately.

11 Policy Updates

Ek9998 may update this privacy policy from time to time. Changes may be made in response to regulatory updates, the addition of new services, or improvements to our security standards.

• Advance notice will be sent to your registered email for any significant changes.
• The date of each update will be clearly displayed at the top of the page.
• Continued use of ek9998 after any changes takes effect will be considered acceptance of the updated policy.
• If you disagree with any changes, you always have the right to close your account.

12 Get in touch

For any questions, complaints, or requests regarding our Privacy Policy, our dedicated team is ready to help.

We typically respond within 24–48 hours. For urgent privacy matters, reaching out via live chat will get you the fastest response.